Refund Policy

At Randesign.com, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return and refund policy.

Eligibility for Refund

To be eligible for a refund, your return must meet the following conditions:

  • The product must be returned within 30 days of delivery
  • The product must be in its original condition with all tags attached
  • The product must not have been worn, altered, or damaged
  • The product must be returned with its original packaging and accessories

How to Initiate a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service department at support@randesign.com to obtain a Return Merchandise Authorization (RMA) number.
  2. Carefully package the product in its original packaging, if possible, and include all original tags, accessories, and paperwork.
  3. Ship the product back to us at the following address:

Randesign.com 

  1. Make sure to keep a record of your return tracking number, as we are not responsible for lost or damaged returns.

Refund Process

Once we receive your returned product, we will process your refund within 5-7 business days. Refunds will be issued in the original form of payment.

Refund Amount

The refund amount will be the full amount of your purchase, minus any shipping costs.

Exceptions

The following products are not eligible for refunds:

  • Final sale items
  • Gift cards
  • Products that have been worn, altered, or damaged
  • Products that are missing tags, accessories, or original packaging

Warranty Refunds

If a product is defective or does not match the description, we will provide a full refund or replacement, at our discretion.

Refund Timeline

Refunds will be processed within 5-7 business days of receiving the returned product.

Refund Method

Refunds will be issued in the original form of payment.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@randesign.com.

Effective Date

This refund policy is effective as of September 12, 2024.